The original purchasers (“purchasers”) are responsible for the inspection of the product upon delivery. The purchasers shall, within 5 calendar days from the receipt of items to inspect and report defects. Unless the purchasers within such period gives written notice to the InstaHome specifying any defect in or other proper objection to the items, the original purchasers agree that it shall be conclusively presumed that the purchasers have fully inspected the items and acknowledged that the items are in good and proper condition and repair, and that the purchasers are satisfied with and have accepted the items in such condition and repair. Upon reasonable notice to the purchasers, InstaHome shall be entitled to inspect the items.
If items are deemed defective by InstaHome, the items will be replaced within 15 business days and delivered to the same location of the original delivery. If the original purchaser fails to admit entrance to pick up defective item or to have replacement item delivered within 15 business days, the warranty will be null and void.
The following limitation and exceptions apply to the Limited Warranties:
Under these Limited Warranties, for all of its products other than an Unattached Cushion (as defined in the topical heading “Cushioning”), the sole liability of InstaHome is limited to repair, or at its option, replacement the applicable product or part not in conformity with these Limited Warranties. REFUNDS ARE NOT AVAILABLE. If within the warranty period, identical materials are unavailable at the time of repair or replacement, InstaHome reserves the right to substitute materials of equal or better quality. Replacement fabrics may vary in color from the original due to dye lot differences.
In addition, during the period of any applicable Labor Coverage, InstaHome will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts (at InstaHome’s option) and shipping costs from InstaHome to original purchaser, at no charge to the purchaser. After the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the purchaser will be responsible for labor, packing, and all shipping and transportation costs. The costs associated with transporting the furniture or parts from your home to the retailer or from the retailer to your home are excluded from all Limited Warranties.
For Unattached Cushions with a material manufacturing defect, InstaHome will replace the defective Unattached Cushion provided that the purchaser during the warranty period (i) complies with the Claim Procedure set forth in these Limited Warranties and (ii) if requested by InstaHome, returns the defective cushion core contained within an Unattached Cushion to InstaHome Furniture Industries, Inc., Attn: Director of Quality, 21-1615 North Routledge Park, London, ON, N6H 5L6. The remedy specified in this paragraph is InstaHome’s sole liability related to Unattached Cushions.
Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.
These Limited Warranties do not apply to (i) rented, business, commercial, institutional, or other non-residential uses, (ii) merchandise that was, at any time, used as a floor sample or display model, (iii) any merchandise purchased “as is” or second-hand, (iv) any merchandise purchased at a distress sale or a going-out-of business sale, (v) any merchandise purchased from a liquidator, or (vi) merchandise obtained from a rental retailer. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care. These Limited Warranties are null and void if furniture has been moved from original point of delivery to consumer.
These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective coatings on the finish, leather, or upholstered fabric by the purchaser or any eternal sources, and any such chemical treatments or protective coatings voids all warranties of InstaHome.
LEATHER, UPHOLSTERED FABRIC AND FINISHES
The Limited Warranties on “Leather”, “Upholstered Fabric” and “Finishes and all Other Furniture Products” do not cover (i) damages resulting from excessive soiling, improper or unapproved cleaning methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from household humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. CAUTION: Any use of improper or unapproved cleaning methods voids all warranties of InstaHome.
MODIFICATIONS TO PRODUCTS
These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without the express written authorization of InstaHome.
IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE OF THIS FURNITURE AND ITS PARTS UNDER PROVINCIAL LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES APPLY AFTER THAT PERIOD.
NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF INSTAHOME WITH RESPECT TO THE FURNITURE AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. FURTHERMORE, NO REPRESENTATIVE OF INSTAHOME OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES.
SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL FABRIC WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD-PARTY. INSTAHOME SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY UNDER ANY CIRCUMSTANCES.
IN NO EVENT SHALL INSTAHOME BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT EVEN IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE.
IN NO EVENT SHALL INSTAHOME’S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.
Motion furniture (recliners, sleeper sofa, etc.) has many moving parts. Caution must be used in operation (opening, closing, etc.). Children should not be allowed to play on or operate motion furniture. Always leave recliners in an upright and closed position and keep hands and feet clear of mechanism. Only the occupant should operate it.
To obtain warranty services, the original purchaser must comply with the requirements of this Claim Procedure.
Contact InstaHome to obtain warranty service. All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. InstaHome reserves the right to require defective parts be returned upon request. You must make arrangements to transport the furniture or parts from your home to InstaHome. If you need help transporting the furniture, contact InstaHome in writing or call our Customer Care & Warranty Department.
INSTAHOME CUSTOMER CARE & WARRANTY
Attn: Customer Care and Warranties
21-1615 North Routledge Park, London, ON, N6H 5L6
Customer Care Phone Number: +1-519-859-3741